Transaction cancellation

1.Cancellation of a transaction in accordance with the Consumer Protection (Transaction Cancellation) Regulations, 5771-2010 and the Consumer Protection Law, 5741-1981

2.It is up to the orderer (and not the recipient) to cancel the order made in any of the cases and under the following conditions: Any credit will be transferred to the credit card with which the order was made only, and in accordance with the credit company’s schedules

*Canceling the order before the package is sent to the customer will not result in an additional charge, and the customer will be refunded the money he paid for the transaction, including shipping fees. A financial credit will be given in accordance with the law

*In the event of a transaction cancellation after the product has been shipped to the customer and after the goods have been received at the company’s warehouses, a full financial credit will be given. The payment for the shipment will be deducted from the total credit. The credit will be given on the condition that the product is returned without use and/or defect and/or damage – and with the label on it as received. If the product is returned other than as stated in this section,the customer will not be credited (neither a financial credit nor a credit voucher

*The company has sole discretion regarding the condition of the returned goods 

* The product – unused, in its original packaging, with the labels still in the packaging – can be returned within 14 days of receipt

* Eligibility for a cash credit is conditional on a period of up to one month (at the latest) from the date of the transaction with a credit card or PayPal account

3.No monetary credit will be given for products for which no monetary consideration was paid, such as promotions or gifts

4.How to return products – You can return them via the website, via courier. These products can also be exchanged, if you are exchanging the same item for a different color or size

5. Direct cards cannot be credited, therefore Direct card holders are only eligible to receive credit on the website

6. For products sold at a discount as part of a sale and the customer expressed an interest in returning them – the customer will receive a refund equal to the original amount paid. Products purchased on sale can be returned up to 7 days from the date of purchase